Problem with my DA-38 (Error 11)

[echochamber]

Hello, I'm pretty new to owning a DAT machine and i recently encountered an error. I've done as much troubleshooting as I felt comfortable doing. From what i can see, it is fine on powerup and will read the tape fine, but when i hit Eject, the Roller Guides will not go all the way back and bring the tape back into the cassette. I think it might be a gear not connecting well or the lubricant evaporated, but I'm not comfortable enough yet to try that without more information. If anyone can help with this please lmk!