Hello
@brain
A few suggestions based on what you reported:
- to evaluate if a component is defective usually require to detach it from the circuit , otherwise the measure will be affected by the connected components;
- circuit inspection and continuity measurements (the DMM applies a voltage to check resistance and continuity) should always be conducted with the device disconnected from power/battery, unless you are expressely measuring voltage or know what you are doing;
- playing with a powered circuit board should be done in very limited circumstances and possibily if you know what you are doing (i.e. following the directions of a service manual), the risk is you can damage the circuit or yourself;
- a missing ground connection can produce little or great effect on the circuit, it depends on what that ground does: if it's a connection to mains earth it could affect audio performance and signal to noise ratio, but it could lead to circuit partial instability or inactivity if it's the power connection to power supply Ground (0 Volts).
Be prudent and careful in your troubleshooting.
Dissolder one of the tact switches and measure the main dimensions and pin distance with a caliper, then look for a similar part among major component suppliers like DigiKey, Farnell, Mouser.